Last Updated: May 6, 2026
This Refund Policy explains how refunds are handled on the LocalLoco platform ("Platform"). It covers both vendor subscription fees and any future consumer payment features.
1. Platform Role in Transactions
Important: LocalLoco is a discovery platform, not a payment processor or seller. We do not handle payments between consumers and shops. Any purchase made directly at a shop is a transaction between you and that shop — LocalLoco is not a party to it.
If you made a purchase at a shop you discovered through LocalLoco and wish to request a refund, you must contact the shop directly. LocalLoco cannot process, mediate, or guarantee refunds for shop-level transactions.
2. Vendor Subscription Refunds
LocalLoco offers subscription plans to vendors (shop owners) for access to platform features. The following terms apply to subscription fees:
2.1 No Refunds on Active Subscriptions
Subscription fees are non-refundable once a billing period has started. If you cancel your subscription, you will retain access to paid features until the end of your current billing period. No partial refunds are issued for unused time.
2.2 Exceptions
We may issue a refund in the following circumstances:
- You were charged in error due to a technical fault on our end
- You were charged after cancelling your subscription and before the next billing cycle
- A duplicate charge occurred on the same billing date
To request a refund under these circumstances, contact us within 14 days of the charge at billing@localloco.sg with your account details and a description of the issue.
2.3 Free Trial Periods
If a free trial is offered, no charge will be made during the trial period. You may cancel before the trial ends to avoid being charged. Once a trial converts to a paid subscription, the standard no-refund policy applies.
3. Loco Points and Rewards
Loco points earned through check-ins and verified purchases are non-monetary and have no cash value. They cannot be refunded, transferred, or exchanged for money. If your account is suspended or terminated due to a policy violation, any accumulated Loco points will be forfeited without compensation.
4. Future Consumer Payments
LocalLoco may introduce consumer-facing payment features in the future (such as pre-paid vouchers or platform credits). If and when such features are introduced, the following principles will apply:
- Refund eligibility will be clearly stated at the point of purchase
- Unused platform credits may be refundable within a defined window, subject to the specific terms of that feature
- Vouchers redeemed at a shop will be subject to that shop's own refund policy
This section will be updated with specific terms when consumer payment features are launched.
5. How to Request a Refund
To request a refund for a vendor subscription charge, please:
- Email billing@localloco.sg
- Include your registered email address and business name
- Describe the charge and the reason for your refund request
- Attach any relevant receipts or screenshots
We aim to respond to all refund requests within 5 business days.
6. Governing Law
This Refund Policy is governed by the laws of Singapore. Any disputes relating to refunds shall be subject to the jurisdiction of the courts of Singapore.
7. Contact Us
For billing and refund enquiries, contact us at billing@localloco.sg.