Last Updated: January 4, 2026
LocalLoco ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
1. Information Collection
1.1 Information You Provide
We collect information that you voluntarily provide when you:
- Register for an account: Name, email address, password, postal code
- Use social login (Google): Profile information from your social account
- Update your profile: Phone number, address, interests, preferences
- Redeem deals: Receipt images, transaction details
- Contact us: Messages, support inquiries, feedback
1.2 Location Data (GPS/Geolocation)
We collect your precise GPS location data when you grant permission. This data is used to:
- Show nearby deals and shops
- Calculate distance from your location to merchants
- Provide personalized recommendations based on your area
- Display shops on a map with directions
- Improve our services and understand geographic usage patterns
Important: You can deny or revoke location permissions at any time through your device settings. If you deny location access, some features (like map view and distance-based recommendations) will not be available, but you can still use the Platform with your postal code.
1.3 Automatically Collected Information
When you use our Platform, we automatically collect:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages viewed, time spent, clicks, search queries
- Cookies and tracking: See Section 6 for details
- Log data: Timestamps, errors, performance metrics
2. Data Usage
We use your information to:
- Provide, operate, and maintain the Platform
- Verify deal redemptions and process lucky draw entries
- Personalize your experience with relevant deals and recommendations
- Calculate distances and show nearby shops (using GPS data)
- Communicate with you about your account, deals, and promotions
- Improve our services and develop new features
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns and trends (aggregated and anonymized)
3. User Rights (Access, Deletion, Correction)
You have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can update or correct your information through your profile settings.
Right to Deletion: You can request deletion of your account and associated data. Note that some information may be retained for legal or legitimate business purposes.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Object: You can object to our processing of your data for certain purposes.
Right to Withdraw Consent: For data collected with your consent (e.g., location data), you can withdraw consent at any time.
To exercise these rights, contact us at privacy@localloco.sg or use the settings in your profile.
4. Data Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Third-Party Sharing
5.1 We share your information with third parties only in the following circumstances:
Service Providers: We may share data with trusted third-party service providers who assist us in operating the Platform (e.g., hosting, analytics, email delivery). These providers are bound by confidentiality agreements.
Merchants: When you redeem a deal, we may share relevant information (e.g., redemption proof) with the Merchant to verify the transaction.
Legal Requirements: We may disclose information if required by law, legal process, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We may share information for other purposes with your explicit consent.
5.2 We DO NOT sell your personal data to third parties.
6. Cookie Usage
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Maintain your login session
- Analyze site traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services
You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
7. Children's Privacy
Our Platform is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place for such transfers.
9. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal, security, or fraud prevention purposes.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@localloco.sg
Data Protection Officer: dpo@localloco.sg
By using LocalLoco, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.